joip is a division of deltathree, Inc., a U.S. publicly-traded corporation, which is committed to protecting your privacy and security online. The following is our Privacy Policy. This notice describes how we use and share the information that we collect from you when you register for and use our services.

Registration/Information Collection

Before you begin to use our services, you will be asked to register to become a member. To complete the registration, you will need to give us some information about yourself including but not limited to your name, email address and billing address. joip collects and stores this information in a secure facility in the United States, and we retain ownership of it. If you are located outside the United States, please be aware that your information is being transferred from the country in which you are located to the United States, and registration for our services constitutes affirmative consent to such a transfer. joip sends all credit card transactions for authorization and authentication. We use CyberSource as a third-party intermediary.

joip's site is protected by a firewall and other measures to safeguard your financial information and further ensure your privacy is kept intact. In addition, 128-bit SSL encryption through DigiCert protects sensitive information such as credit card numbers and any personally identifiable information.

Customer Proprietary Network Information

During the course of providing you the joip service, deltathree may accumulate information that relates to the quantity, technical configuration, type, destination, and location of our communications services used by you as a joip customer. This information is known as customer proprietary network information, or "CPNI". You have a right, and we have a duty, under U.S. federal law to protect the confidentiality of this information. Except for certain limited purposes (such as complying with any laws, court order or subpoena, or providing services for which you have already subscribed), we may not use this CPNI without your permission. Use of this information by us and our affiliates may, however, enhance our ability to offer additional or alternate communications-related products and services tailored to your needs. Because of the benefits you may gain from allowing us to use this information, unless you tell us otherwise we will assume that you authorize us and our affiliates to use your CPNI for the purpose of offering you alternate or additional communications-related products and services that we believe may be beneficial to you. We will assume that you agree to this authorization thirty (30) days after the date you begin service. You may choose not to allow us to use your CPNI, during and following such thirty-day period, by logging in to your account at the joip Member Center at at any time and checking off the applicable box that indicates that you wish to "opt-out". Any such decision will remain effective unless and until you affirmatively tell us otherwise, and you reserve the right to revoke any prior decision to opt-out at any time. Any decision not to allow us to use your CPNI will not affect the provision of any services to which you currently subscribe.

Correcting/Updating Your Information

"Interconnected" users located within the United States may obtain assistance in placing a call by dialing 711 to connect with a telecommunications relay service (TRS) center. Specially trained Communications Assistants at TRS centers provide confidential assistance to complete calls. In the event you wish to contact us regarding any accessibility barriers you may be experiencing or concerns you may have please contact us toll free at (800) 710-7030, by email at or by fax at (212) 500-4888.

Please note that emergency calls should not be placed using 711. All users, including those with speech or hearing disabilities, must dial 911 for emergency services to ensure that they reach the appropriate emergency service agencies dedicated to providing service in the user’s registered geographic location.


You may change your personally identifiable information by logging into the Member Center at You must have both a User ID and Password to log into your account; if you don't have both, you can choose to have them e-mailed to you. Once you are logged in, you can change your information by clicking the tab marked "My Account" and choosing what information you'd like to change.

Notification of Changes

If we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes to our privacy practices.


As a joip customer, besides special offers that you may receive from our partners (if you choose not to opt out) you will receive a confirmation email with your UserID and password. You may also receive emails that help keep you informed of your account information. Emails that involve current promotions as well as newsletters to help keep you informed of our latest development are also sent periodically.

Opting-Out of Receipt of Marketing Materials

You may choose to opt-out of receiving marketing materials from us at any time by logging in to your account at the joip Member Center at any time and checking off the applicable box that indicates that you wish to "opt-out". Any such decision will remain effective unless and until you affirmatively tell us otherwise, and you reserve the right to revoke any prior decision to opt-out at any time.

You can also opt out from marketing emails in two places during the signup process by simply checking off the opt-out boxes.

Internet Protocol (IP) Addresses

We may collect your IP address to help diagnose problems with our server and to administrate our website. Your IP address is only used to identify you and form broad demographic information. This practice is common and even essential for most websites, as most companies find it necessary to assess their business online.

We collect log files pertaining to the amount of unique users, the length of a visit, pages visited, time and day of visit, file downloads and advertising views and clicks.

All of this information is collected and used in the aggregate. We monitor usage of our system through IP addresses in order to assist with the investigation and prevention of potentially unlawful activities that may threaten the integrity of service or otherwise violate our Terms of Use.

We maintain two types of web files using IP addresses and other information: (1) a web log file that monitors the usage of the site itself originating at individual IP addresses; and (2) a log of calling information, such as phone number. Actual phone conversations are not recorded by the service. joip will not read, listen to, or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using joip services except as required to ensure proper operation of our services or as otherwise required by law.

joip may also collect personally identifiable information from you in the event of a contest, sweepstakes, or other type of promotion.

Links and Special Relationships

Our site may include links to other websites on the Internet. However, please be advised that joip is not responsible for the privacy practice of such sites.

joip encourages you to read the privacy policy statements of these linked sites because their privacy practices may differ from ours.

It's also important to know that joip has several strategic partners that help us provide one or more of the services available through joip. Occasionally, we will share your account information with our partners if that is necessary in the development and/or improvement of our services. On a case-by-case basis, if our partners have product information that may be of interest to you, unless you have opted out we may allow them to use your information for the dissemination of product information. joip uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our various partners and providers. These files enable us to learn which advertisements bring users to our website. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information, contact Customer Care.

Children's Online Privacy Protection Act

joip does not knowingly solicit or collect customer identifiable information from children or teenagers under the age of eighteen. You should be aware, however, that calling plans purchased for family use may be used by minors without the knowledge of joip. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

Business Transfers

As we continue to develop our business, we may sell our company, our subsidiaries, divisions and business units and all or substantially all of our assets. In such transactions, customer information is generally one of the transferred business assets, but remains subject to pre-existing Privacy Policies (unless the customer consents otherwise).

Updated: January 2013